Rogers Communications says it will compensate customersa five days’ worth of service following the massive outage in Canada that created havoc across the country..“We have been listening to our customers and Canadians from across the country who have told us how significant the impacts of the outage were for them,” Rogers Communications said in a statement..“We know that we need to earn back their trust, and as a first step, we will be crediting our customers with the equivalent of five days service.”.Tony Staffieri, chief executive and president of Rogers said in a open letter that "The company apologizes for the service interruption.".It is unclear how many customers were affected..Staffieri did not offer an explanation of what caused the outage..Twitter users took to social media to voice their opinions on the compensation being offered by the company.."13 million customers at Rogers, 15 Billion in profit. They can give us all $75 or about one month service and still walk away from their disaster with 14 billion," Twitter user James Wilk said..Interac also issued a statement on its social media platforms apologizing for the "inconvenience" and saying it is "adding a supplier to bolster service access in the future.".More to come...
Rogers Communications says it will compensate customersa five days’ worth of service following the massive outage in Canada that created havoc across the country..“We have been listening to our customers and Canadians from across the country who have told us how significant the impacts of the outage were for them,” Rogers Communications said in a statement..“We know that we need to earn back their trust, and as a first step, we will be crediting our customers with the equivalent of five days service.”.Tony Staffieri, chief executive and president of Rogers said in a open letter that "The company apologizes for the service interruption.".It is unclear how many customers were affected..Staffieri did not offer an explanation of what caused the outage..Twitter users took to social media to voice their opinions on the compensation being offered by the company.."13 million customers at Rogers, 15 Billion in profit. They can give us all $75 or about one month service and still walk away from their disaster with 14 billion," Twitter user James Wilk said..Interac also issued a statement on its social media platforms apologizing for the "inconvenience" and saying it is "adding a supplier to bolster service access in the future.".More to come...
