Rogers CEO Tony Staffieri said services are "pretty close to 100%” back online..Staffieri said the problem was caused by a network failure after a maintenance update.."100% of our wireless customers have service across the nation. And in terms of our cable, both home and business, less than 1% are still having what we would describe as intermittent issues," Staffieri said in an interview with CTV News Channel.."But our teams are on it and we hope to resolve that within the hour.".Rogers confirmed the outages Friday morning in a tweet and said it understands how "important it is for customers to stay connected."."These are typically, very routine updates in our core network. That update caused some of the routers in our system to malfunction and that malfunction caused traffic overload," Staffieri said.."And as a result of that, the whole system just shuts down and the network became inoperable to our customers." .The problem identified is being fixed with a "software, equipment and network configuration.".It is unclear what the software update was.."We work through that all of yesterday and through the night to make those changes, so we can move quickly as possible to get the network up," Staffieri said..The Rogers CEO said they will be automatically crediting customers to make up for the lost service.."We are proactively applying bill credits for those customers, but more importantly, we're making sure that we're putting the money back into investing in the things they need to make sure that they have that resiliency and redundancy in the network so that they can rely on and we can earn their trust again on the Rogers network," he said..This is not the first time the Rogers network has experienced a Canada-wide service disruption. In April 2021, there was a nearly day-long outage affecting wireless customers..The company also said that outage was caused by a software update.
Rogers CEO Tony Staffieri said services are "pretty close to 100%” back online..Staffieri said the problem was caused by a network failure after a maintenance update.."100% of our wireless customers have service across the nation. And in terms of our cable, both home and business, less than 1% are still having what we would describe as intermittent issues," Staffieri said in an interview with CTV News Channel.."But our teams are on it and we hope to resolve that within the hour.".Rogers confirmed the outages Friday morning in a tweet and said it understands how "important it is for customers to stay connected."."These are typically, very routine updates in our core network. That update caused some of the routers in our system to malfunction and that malfunction caused traffic overload," Staffieri said.."And as a result of that, the whole system just shuts down and the network became inoperable to our customers." .The problem identified is being fixed with a "software, equipment and network configuration.".It is unclear what the software update was.."We work through that all of yesterday and through the night to make those changes, so we can move quickly as possible to get the network up," Staffieri said..The Rogers CEO said they will be automatically crediting customers to make up for the lost service.."We are proactively applying bill credits for those customers, but more importantly, we're making sure that we're putting the money back into investing in the things they need to make sure that they have that resiliency and redundancy in the network so that they can rely on and we can earn their trust again on the Rogers network," he said..This is not the first time the Rogers network has experienced a Canada-wide service disruption. In April 2021, there was a nearly day-long outage affecting wireless customers..The company also said that outage was caused by a software update.
